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I HAD AN ACCIDENT, WHAT WILL HAPPEN NOW?
We are always with you, the problems will be solved with our guidance, please do not worry.
What should be done first?
First of all, after the accident, first of all, your health and the health of the passengers traveling with you should be checked. Then, you need to call the 24/7 Helpline at +90 532 707 70 42 and report that you had an accident. They will support you in every situation that has happened or may happen.
Things to do after the accident:
Without changing the position of the vehicle at the time of the accident, the accident scene, the vehicle or vehicles involved in the accident should be photographed (in a way that the license plates are visible in at least one photo). In one-sided accidents (our vehicle is damaged while parked and hit by a stationary vehicle or all accidents that happen one-sided), the police or gendarmerie should be called to prepare a report. In cases of accidents involving two or more vehicles, the registrations and insurance policies of the other vehicles involved in the accident and the drivers' licenses must be photographed front and back and the accident report must be filled out completely.
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Police & Gendarmerie Report
In cases where a police or gendarmerie report is required, the damage cost will not be covered by the insurance without these reports. If the report kept does not contain a stamp and personnel registration numbers, the report is considered invalid. You must deliver a wet-signed original copy of the accident report to our office by hand.
What is an Eyewitness Report?
An eyewitness report is different from an accident report. In the event that one of the parties involved in the accident flees the scene of the incident or a fatal/injured accident, the report prepared by law enforcement officers regarding how the incident occurred is an eyewitness report.
Reasons for Invalidating Eyewitness Report
Even if the damage occurred while the vehicle was parked or in motion, traffic teams must be called to the scene and a 'Material Damage Traffic Accident Investigation Report' must be prepared. The following points must be taken into consideration at this stage:
Proof by the police or gendarmerie whether the damage actually occurred at the scene or at a different location,
Whether there are traces and signs related to the accident at the scene, and if there are, the MOBESE camera recordings must be checked.
If the report does not include stamps and personnel registration numbers, the report is considered invalid.
Eyewitness Reports are based entirely on customer statements and are considered invalid because sufficient control has not been provided.
WHAT SHOULD I DO IF MY VEHICLE BREAKS DOWN?
By calling the 24/7 Helpline at +90 532 707 70 42 and informing the authorities that your vehicle has broken down, a vehicle will be provided instead of your broken down vehicle.
HOW CAN I RETURN THE VEHICLE I RENTED?
You can return the vehicle to the office you selected for return when your reservation was created. If you want to return it to a different office, you can make the delivery by paying a one-way fee. You can learn the one-way fees from our offices or during the reservation phase.
DO THE VEHICLES HAVE HGS, CAN I PASS THE BRIDGES AND ROADS?
All our vehicles have HGS. You can pass through toll booths and toll roads with peace of mind. Your HGS usage information reaches our offices and is collected from your credit card.
IS THERE A KM LIMIT IN YOUR VEHICLES?
There is a mileage limit in all our vehicles. You can learn the mileage limit of the vehicle you are using by reviewing your contract.
WHAT HAPPENS IF I EXCEED THE KM LIMIT?
If the daily mileage limit is exceeded, an additional mileage excess fee will be reflected in the daily rental fee.
CAN I GO ABROAD WITH THE VEHICLE I RENTED?
It is not possible for you to go abroad with our vehicles
CAN A DIFFERENT PERSON DRIVE THE VEHICLE I RENTED?
In the event that a user whose name is not written in the rental contract is a party to an accident with material or moral damage, all insurance and additional guarantees will be deemed invalid. The persons renting and using the vehicle will be held responsible for the expenses arising from the accident.
HOW DO I CANCEL A RESERVATION?
Date, time, vehicle and location changes cannot be made in your reservations. If you want to cancel and create a new reservation, please contact us.
For free cancellation, you must contact our customer service at +90 532 707 70 42 24 hours before the rental date.
If you cancel your reservation within 24 hours before the rental date, there are fee deductions that vary depending on the number of days:
- For 1-day reservations, the full fee will be deducted.
- For 2-day reservations, 80% of the fee will be deducted.
- For 3-day reservations, 60% of the fee will be deducted.
- For 4-day reservations, 40% of the fee will be deducted.
- For rentals of 5 days or more, 20% of the fee will be deducted.